Return / Send back your order (for EU customers)

Here you find the information how to return your order to us.

We regret the return request and provide you with this mail the necessary information for the return.

You can create the DHL return label directly under the links you find below. 

- Please select the correct link which applies to your country.

- Please enter your order number in the "Order number" field.

- After filling out and sending the form you will automatically receive a return label already paid by us.

- In addition please write your order-id with a marker / pencil to the box / packaging.

Please only stick this on the package and hand it over to DHL.

Once we have received the goods and they have been inspected, the refund will be made according to the payment method you have used.

If you have not received a refund within 5 working days, please contact us immediately by telephone to arrange for the refund to be made.


Here are the return links to request the free return label (if the language is german, you can change it at the bottom of the page to english):

Portugal: https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_PT_DOM03

Austria https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_AT_CB02

Netherlands https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_NL_CB02

Slowakia https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_SK_CB02

Ireland https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_IE_CB02

Finnland https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_Fl_CB02

Denmark https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_DK_CB02

Poland https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_PL_CB02

Bulgaria https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_BG_CB02

Sweden https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_SE_DOM03

Tchech Republic https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_CZ_CB02

Cyprus https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_CY_CB02

United Kingdom (UK) https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_GB_CB02

Belgium https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_BE_CB02

Romania https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_RO_CB02

Latvia https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_LV_CB02

Lithuania https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_LT_CB02

Italy https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_IT_CB02

France https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_FR_CB02

Spain https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_ES_CB02

Luxembourg https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_LU_CB02

Slovenia https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_Sl_CB02

Hungary https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_HU_CB02

Germany https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=RetourenLager01

Estonia https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_EE_CB02

Greek https://amsel.dpwn.net/abholportal/gw/lp/portal/crebus/customer/RpOrder.action?delivery=Lager_GR_DOM03